Ventiques Return & Refund Policy

Effective Date: October 13, 2026

At Ventiques, we want you to be satisfied with your purchase. If you need to return an item, please review our Return & Refund Policy below. This policy outlines the conditions, timeframes, and procedures applicable to returns and refunds for purchases made through ventiques.com.

1. Return Eligibility & Timeframe

Eligible products must be returned to Ventique Inc. within 30 days of the date the original order was placed. Returns received after this 30-day period may not be accepted.

To qualify for a return, products must be unused, uninstalled, unmodified, and in their original condition, with all original components and packaging included, where applicable. Products showing signs of use, installation, damage, alteration, or incomplete packaging may be refused or may qualify for a reduced refund at our discretion.

Proof of purchase, such as an order confirmation or order number, is required for all returns.

All returns must be mailed to:

Ventique Inc.
301 34th Ave S
Waite Park, MN 56387

Customers are responsible for ensuring returned products are properly packaged and shipped to the address above.

2. Return Shipping Costs

Customers are responsible for all return shipping costs. Ventiques does not provide prepaid return shipping labels and is not responsible for return shipping expenses.

We recommend using a trackable shipping service and retaining proof of shipment. Ventiques is not responsible for returned merchandise that is lost, delayed, or damaged in transit to our facility.

3. Refund Amounts & Shipping Charges

Approved refunds generally cover the merchandise purchase price only. Original outbound shipping and handling charges are nonrefundable. In certain circumstances, Ventiques may choose to refund outbound shipping charges at its sole discretion.

If an item was purchased at a sale price, promotional price, or discounted price, any approved refund will be limited to the actual amount paid for that item, excluding nonrefundable shipping charges and any applicable restocking fees. Refunds will not be issued for the item's original retail price or for discounts that were not paid.

Applicable restocking fees, where assessed, will be deducted from the approved refund amount.

Free Gift with Purchase

Orders that include a free gift with purchase are subject to the following return conditions.

If a customer returns a product from an order that included a free gift with purchase, the free gift must also be returned in its original, unused condition, with its original packaging and components where applicable, unless otherwise agreed to by Ventique Inc.

If the free gift is not returned with the eligible product(s), Ventique Inc. reserves the right to deduct the full retail value of the free gift from the customer's refund. If the value of the free gift exceeds the available refund, Ventique Inc. reserves the right to seek payment of the remaining amount, where permitted by applicable law.

Free gifts are promotional items and are not eligible for a separate refund or cash redemption. If the free gift is defective or damaged, please contact Ventiques customer service for assistance.

By placing an order that includes a free gift with purchase, the customer acknowledges and agrees to these return conditions, subject to applicable law.

4. Special-Order Products — Final Sale

All special-order products are nonreturnable and nonrefundable.

This includes, but is not limited to, all 1/2-inch, 9/16-inch, and 5/8-inch thick flush mount wood vents. These products are considered special-order items and are not eligible for return, exchange, or refund.

Any additional products identified as special-order, custom-made, or nonreturnable at the time of purchase are also final sale unless otherwise agreed to in writing by Ventique Inc.

5. Restocking Fees

Approved returns may be subject to a restocking fee at the discretion of Ventique Inc. Any applicable restocking fee will be deducted from the refund amount.

The amount of the fee may vary depending on the product and the circumstances of the return. Where applicable, restocking fees will be communicated to the customer before the return is finalized.

6. How to Return an Item

To help ensure your return is processed correctly, please follow these steps:

1. Contact Ventiques customer service before shipping your return to confirm eligibility and obtain any applicable return instructions.
2. Include your order number and a brief explanation of the reason for the return.
3. Package the item securely to prevent damage during transit.
4. Ship the return to the following address:

   Ventique Inc.
   301 34th Ave S
   Waite Park, MN 56387

5. Retain your shipping receipt and tracking information until your return has been processed.

Contacting us before shipping does not extend the 30-day return period. Returned products must be sent within the applicable return window.

7. Inspection & Refund Processing

All returned merchandise is subject to inspection upon receipt. Ventique Inc. reserves the right to refuse returns that do not meet the eligibility requirements outlined in this policy.

Once an eligible return has been received and inspected, we will notify you whether your refund has been approved or denied. Approved refunds will be issued to the original method of payment whenever possible.

Please allow a reasonable processing period after approval for the refund to be issued. Additional time may be required for your bank, credit card issuer, or payment provider to post the credit to your account.

The final refund amount will reflect the merchandise amount actually paid, less any applicable restocking fees and other nonrefundable charges described in this policy.

8. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact Ventiques customer service as soon as possible after delivery. Include your order number, a description of the issue, and photographs of the product and packaging when applicable.

We will review the circumstances and determine an appropriate resolution in accordance with applicable law and any applicable product warranty. Please contact us before returning an item in these circumstances so we can provide the appropriate instructions.

This section does not limit any rights or remedies available to customers under applicable law.

9. Exchanges

Exchanges are not guaranteed and are subject to product availability and approval by Ventique Inc. Customers seeking a different product may be required to return the original eligible item under this policy and place a new order.

Special-order products identified as nonreturnable in Section 4 are not eligible for exchange.

10. Order Cancellations

If you wish to cancel an order, please contact Ventiques customer service as soon as possible. Cancellation requests are not guaranteed and depend on the order's processing, production, and shipping status.

Orders that have already been processed, shipped, or placed into production may not be eligible for cancellation. Special-order and custom-made products may be subject to additional restrictions.

Any approved cancellation refund will be handled in accordance with applicable law and the circumstances of the order.

11. Policy Exceptions & Legal Rights

Ventique Inc. reserves the right to review return requests on a case-by-case basis and to make exceptions to this policy at its discretion, where permitted by law.

Nothing in this policy is intended to waive or limit any nonwaivable rights or remedies available to customers under applicable federal or state law. Where applicable law requires a different result, the law will control.

12. Contact Us

If you have questions about this Return & Refund Policy or need assistance with a return, please contact Ventiques customer service.

Thank you for choosing Ventiques. We appreciate your business.