Terms of service

Effective Date: October 13, 2026

1. Overview

Welcome to Ventiques. These Terms of Service (“Terms”) govern your access to and use of ventiques.com, including our website, online store, products, services, and related content.

Throughout these Terms, “Ventiques,” “we,” “us,” and “our” refer to Ventiques. “You” and “your” refer to any individual or business accessing our website, creating an account, or purchasing our products.

By accessing our website or placing an order, you agree to these Terms and our applicable policies. If you do not agree, please do not use our website or services.

Our online store is hosted by Shopify, which provides the e-commerce platform that enables us to offer our products and services.

2. Eligibility and Website Use

By using this website, you represent that you are at least the age of majority in your state or province of residence, or that you have the permission of a parent or legal guardian where required.

You agree to use our website only for lawful purposes. You may not:

• Use our website in violation of applicable laws or regulations.
• Submit false, misleading, or fraudulent information.
• Attempt to interfere with the security, functionality, or operation of our website.
• Introduce malicious code, viruses, or other harmful technology.
• Copy, reproduce, distribute, or exploit website content without our prior written permission, except as permitted by law.

We reserve the right to restrict or terminate access to our website when reasonably necessary to protect our business, customers, or website operations, subject to applicable law.

3. Products and Product Information

Ventiques offers decorative and functional ventilation products, including metal vents, wood vents, flush-mount products, wall and baseboard vents, accessories, and related merchandise.

We make reasonable efforts to ensure that product descriptions, specifications, dimensions, images, colors, and pricing are accurate. However, actual products may vary slightly from their online representations due to lighting, display settings, materials, finishes, manufacturing processes, or other factors.

You are responsible for reviewing the product description, dimensions, compatibility requirements, and other relevant specifications before placing an order.

Product availability, specifications, designs, and prices may change without prior notice, subject to applicable law and any confirmed order commitments.

4. Product Selection, Measurements, and Installation

Selecting the correct product and size is important. You are responsible for verifying measurements, duct or opening dimensions, flooring requirements, product compatibility, and other installation considerations before purchasing.

Product information, website content, and customer support guidance are provided for general informational purposes and are not a substitute for professional assessment of your specific installation.

Unless expressly stated otherwise in writing, Ventiques does not provide installation services and is not responsible for installation work performed by customers, contractors, or other third parties.

We recommend consulting a qualified professional when you are uncertain about product selection, structural requirements, ventilation needs, or installation methods.

5. Custom and Special Orders

Certain products may be available in custom sizes, colors, finishes, designs, or configurations.

Custom orders may require additional production time, special pricing, customer approval, or minimum order quantities. Any applicable requirements will be communicated during the ordering process or in a separate written agreement.

Before approving a custom order, please carefully review the specifications, measurements, design details, and other order information.

Custom orders may be subject to different cancellation, return, and refund conditions, as disclosed before purchase and as permitted by applicable law. Nothing in these Terms removes any consumer rights that cannot legally be waived.

6. Orders and Acceptance

Placing an order constitutes an offer to purchase the selected products under these Terms.

After you submit an order, you may receive an order confirmation acknowledging receipt. An order confirmation does not necessarily mean that the order has been finally accepted or shipped.

We reserve the right to decline, limit, or cancel an order when reasonably necessary, including in cases involving suspected fraud, pricing or listing errors, product unavailability, unauthorized transactions, or violations of these Terms.

If we cancel an order after payment has been collected, we will arrange any applicable refund to the original payment method, subject to applicable law.

You agree to provide accurate, complete, and current billing, shipping, and contact information. Please promptly update any information needed to process your order.

7. Pricing, Payments, and Taxes

Prices are displayed in the currency indicated on our website and are subject to change without notice, except where otherwise required by law or agreed for a confirmed order.

You agree to pay all applicable product prices, shipping charges, taxes, and other amounts disclosed at checkout.

Payments are processed through available payment providers. By submitting payment information, you represent that you are authorized to use the selected payment method.

We do not intentionally collect more payment information than is necessary to process transactions through our store and payment providers.

If a pricing, discount, or promotional error occurs, we reserve the right to correct the error and take appropriate action regarding affected orders, subject to applicable law.

8. Promotions, Discounts, and Gift Cards

Promotions, discount codes, free gifts, and special offers may be subject to specific terms, eligibility requirements, expiration dates, minimum purchases, product exclusions, or quantity limits.

Unless expressly stated otherwise, promotions cannot be combined with other offers and have no cash value.

We reserve the right to modify or discontinue promotions as permitted by law. Any restrictions applicable to a particular offer will be communicated in the relevant promotional materials or at checkout.

Gift cards are subject to their stated terms and applicable law.

9. Shipping and Delivery

Shipping methods, estimated delivery times, shipping charges, and applicable restrictions will be presented during checkout or in our shipping policy.

We make reasonable efforts to fulfill orders promptly. However, shipping and delivery dates are estimates unless expressly guaranteed in writing.

Delivery may be affected by carrier delays, weather, supply constraints, holidays, customs procedures, or other circumstances beyond our reasonable control.

You are responsible for providing a complete and accurate shipping address. Additional charges or delays caused by incorrect or incomplete information may apply where permitted by law.

If an order arrives damaged, appears to be missing, or has not arrived within the expected delivery period, please contact us promptly so we can review the situation.

Nothing in this section limits rights or remedies provided by applicable law.

10. Returns, Refunds, and Cancellations

Returns, exchanges, cancellations, and refunds are governed by our published Refund Policy, together with any product-specific terms disclosed before purchase.

Please review our Refund Policy before placing an order. If you have questions about whether a product qualifies for a return or refund, contact us before returning the item.

Do not send products back without first following the applicable return instructions.

Any exclusions, restocking fees, return shipping requirements, or special conditions must be disclosed and applied in accordance with applicable law.

Nothing in these Terms excludes or limits mandatory consumer protections.

11. Wholesale and Trade Customers

Ventiques may offer wholesale pricing, trade accounts, professional discounts, or other benefits to eligible businesses and industry professionals.

Participation in a trade or wholesale program may require registration, business information, approval, minimum purchases, or compliance with separate program rules.

We reserve the right to verify eligibility, review account information, and modify or discontinue program benefits in accordance with the applicable program terms and law.

Any separate written agreement between Ventiques and an approved trade or wholesale customer will govern where its terms expressly supersede these Terms.

12. Intellectual Property

All website content, including text, photographs, product images, graphics, logos, designs, videos, product descriptions, and other materials, is owned by Ventiques or its respective licensors and is protected by applicable intellectual property laws.

You may access and use this content for personal, informational, and legitimate purchasing purposes.

You may not reproduce, modify, publish, distribute, sell, create derivative works from, or commercially exploit our content without prior written permission, except as permitted by law.

Nothing in these Terms grants you ownership of our intellectual property or any license beyond the limited right to use the website as intended.

13. Customer Accounts and Submissions

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activities conducted through your account, subject to applicable law.

You agree to notify us promptly if you suspect unauthorized access to your account.

If you submit reviews, photographs, comments, suggestions, or other content to us or our website, you represent that you have the right to submit that content and that it does not violate another person's rights or applicable law.

You retain ownership of content you own. By submitting content for publication or providing it for use in connection with our business, you grant Ventiques a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute that content for the purposes reasonably associated with the submission, website operation, marketing, and promotion, subject to applicable law and any separate agreement.

We may remove submissions that we reasonably believe violate these Terms or applicable law.

14. Third-Party Services and Links

Our website may include links to or integrations with third-party websites, applications, payment providers, shipping services, or other platforms.

Third-party services are governed by their own terms and privacy policies. Ventiques does not control all third-party services and is not responsible for their independent content, policies, or practices.

Your use of third-party services is at your own discretion, and you should review their applicable terms before using them.

15. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how personal information is collected, used, disclosed, and otherwise processed.

Please review our Privacy Policy at:

https://ventiques.com/policies/privacy-policy

By using our website, you acknowledge that your information will be handled as described in that policy, subject to applicable privacy laws and any rights or choices available to you.

16. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our website and its content are provided on an “as is” and “as available” basis.

We do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.

Product warranties, if any, are governed by the applicable written warranty or product documentation. Nothing in these Terms excludes an express warranty or any implied warranty or consumer right that cannot legally be excluded or limited.

17. Limitation of Liability

To the fullest extent permitted by applicable law, Ventiques will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the website, your inability to access the website, or your purchase or use of products.

To the fullest extent permitted by law, and subject to any liability that cannot legally be excluded or limited, Ventiques' total liability arising from a particular claim relating to a product or transaction will not exceed the amount you paid to Ventiques for the product or transaction giving rise to that claim.

These limitations do not apply to the extent prohibited by law, including where liability cannot legally be waived or limited. Nothing in this section limits rights or remedies available under applicable consumer protection laws.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Ventiques and its applicable representatives from third-party claims, liabilities, and reasonable expenses arising directly from your unlawful use of the website, your material violation of these Terms, or your infringement of another person's rights.

This provision does not require you to indemnify Ventiques for its own unlawful conduct or for matters for which indemnification is prohibited by law.

19. Suspension and Termination

We may suspend or terminate your access to our website or account if we reasonably determine that you have materially violated these Terms, engaged in fraudulent activity, or used our services unlawfully.

Termination does not eliminate rights or obligations that arose before termination or provisions that by their nature are intended to continue afterward.

20. Governing Law and Disputes

These Terms are governed by the laws of the State of Minnesota, United States, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Any dispute arising out of these Terms will be handled by a court of competent jurisdiction, subject to applicable law and any mandatory consumer protections or jurisdictional rights.

Nothing in this section prevents a consumer from exercising a right that cannot legally be waived.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, products, website, or legal obligations.

When we make changes, we will update the Effective Date shown at the beginning of this page. Where required by law, we will provide additional notice or obtain consent.

Your continued use of our website after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.

22. Severability and Entire Agreement

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

These Terms, together with the policies and agreements expressly incorporated by reference, constitute the agreement governing your use of our website, except where a separate written agreement applies.

Our failure to enforce a provision does not waive our right to enforce it later.

23. Contact Information

If you have questions about these Terms, an order, or our products, please contact us:

Ventiques

301 34th Ave S
Waite Park, MN 56387

Email: orders@ventiques.com
Phone: (320) 292-7582
Website: https://ventiques.com

We appreciate your business and thank you for choosing Ventiques.